Play Crazy Terms and Conditions:
By accessing or acquiring from our Play Crazy website you will be legally compelled to agree and comply with our terms and conditions. Please read our terms and conditions page beforehand.
Ordering from us
By completing our procedure to purchase a product (ie. Inputting your correct details, payment and confirmation of your order), you will automatically agree to our terms. You must provide us with your correct personal details including name, contact number and address.
Website
To purchase any product from our website you must be over 18 years of age. Under applicable law we require any user of our website to be able to form a contract which is legally binding.
The right to sell any of our products to you remains with the company and we are legally obliged to ensure that our products match their description on our website.
Inquiries
If you wish to offer us feedback on a product or voice any concerns, please do so by emailing us at: shop@playcrazy.co.uk.
Prices
The prices on our website include the current VAT rate so there is no additional VAT on our products and our prices are given in £GBP. We cannot promise to meet any price previously seen on the Play Crazy website for any product featured on our website, and our prices are susceptible to change. We reserve the right to change any of the prices displayed on our website at any given time. We also hold the right to make alterations to any of the products displayed and also the right to make changes to any services offered. The price clearly shown on our website at the time you order a product will be the amount you pay. We do our best to ensure all of the information given on our website is correct, however should an error arise concerning price you will be provided with the correct information and will be given the option whether or not to continue with your order.
Delivery charges are likely to differ depending on the product and will also vary according to postcode.
Delivery
We deliver to anywhere in the UK but do not deliver any product outside of the UK. Our products are delivered using a third party courier service. By purchasing a product for delivery you accept that delivery by a third party courier is not under our control. We are therefore not responsible for any damage to products during delivery, changes in delivery dates or missed deliveries. We also do not accept responsibility for any of the costs incurred to you from any of these issues. You must be present at the correct address in order to sign for delivery. Delivery to particularly obscure locations including islands, even if still included in the UK may be higher or if we cannot deliver to your location you will be informed. If you do not wish to pay the delivery fee for a product, you are more than welcome to collect a product purchased from us on your own steam.
When a signature has been provided as proof of delivery at the specified address we will deem that delivery to have been successful. All deliveries must be accepted and signed for by a responsible adult aged 18 or over. Once the product has been accepted and signed for by the recipient we do not accept any responsibility for the products after this. You will have 15 days after the delivery has been signed for to notify us of any missing parts or damage to the product. If delivery is refused at the address we have been given for any reason there may be an additional charge for a second delivery since this is beyond our control. You are required to accept the whole order or reject it, it is not deemed acceptable to sign for part of the product delivered to you.
If any product parts are unfortunately missing from your order or damaged, you must notify us within 15 days of receiving the product. If we are notified within 15 days we can arrange for replacement parts to be sent out to you.
Availability of Products
Any product that is listed on our website may be out of stock at the time you order. Our products may be available to purchase immediately or they may have to be pre-ordered depending on demand. If we are no longer able to supply a product you will be informed and offered the closest alternative or refunded. We reserve the right to discontinue any product or service listed on our website. Any new content that is added to the website will be protected by these terms and conditions also, unless it is stated otherwise.
Paying for Your Order
If you decide to pay online, payment can be taken from a debit or credit card. With this method of payment the correct card details must be given. The credit or debit card you use must be your own and must hold the sufficient amount to cover the cost of your order and any services. Payment for your order can also be taken via Paypal which is an option on the checkout page of our website. We also take payment over the telephone. It is within our rights to reject payment by a specific method or reject an order altogether. We also have the right to check the authenticity of any credit or debit card used to complete a payment.
If you wish to cancel an order, you have until the product is dispatched to contact us in writing. After this date it will not be possible to refund any product. Cancellations will not be taken over the telephone, we will only accept cancellations in writing.
Installation
We do not accept the responsibility for any additional costs incurred through use of a third party installation service. We will also not be held liable to cover any costs if third party installers cannot complete a job for any reason. It is your responsibility to check for damage or missing pieces before hiring a third party.
Returns
If you wish to return any product purchased from us, you will have 7 days to inform us and 14 days to return the product to us. The 7 days will include the delivery date. After 7 days we will not accept returns and not issue any refunds if we have not been notified you wish to return the product. Items that are returned within 14 days without notification may not be refunded. You accept that it is up to you to return the product to us and cover the cost of returning the product. We are able to supply the third party courier we use for returning goods however the sole cost of collection and retrieval of a product will be your responsibility. Our returns policy is subject to the conditions listed below:
- The product must be unused.
- The product must be returned in the original packaging it was delivered in.
- The item must be in a condition where it can be resold.
- The product must only be returned if it has not been assembled or started.
Any products returned with missing parts will not be fully refunded. The cost to replace any missing parts may be deducted from the refund. A full refund will only be issued once we have received the product and it complies with all of the above conditions of return.
Refunds
Any refund will normally be issued in the same way that a payment was made (ie. Payment made back to the credit or debit card used). We may not provide a refund using an alternative payment method. Refunds will be made in £GBP for the amount that was paid for the product itself. We do not refund any delivery charges or costs.
Copyright
The rights to our website and its contents are owned by Play Crazy. You must not copy or reproduce any of the material included on our website in any manner or means. All other company names or their products that are mentioned are owned by them. We do not attempt to portray or make any representation of any websites which are mentioned or linked to our website. We do not accept any responsibility or involvement in any issues with third party websites linked with Play Crazy.
Information
By providing us with the personal information necessary for us to provide you with any of the services available on our website, you acknowledge that we can use any necessary personal information given to us to provide the services we advertise. You also acknowledge that our suppliers, our third party subcontractors or any other associates can use this information to assist us with the services we offer. You also agree to the secure processing of any information that is diverged in association with the service we offer.
Neither you nor Play Crazy will be deemed liable for failing to carry out any obligations which arise from causes that are outside the reasonable control of either party. By agreeing to these terms and conditions you will be subject to the justification system of the English court of law should they be compromised in any way.
To the best of our ability we have attempted to ensure our website is compliable with UK law.
Our terms and conditions do not affect your statutory rights.